Frequently Asked Questions (FAQ)
Welcome to the Kelly Ohutt FAQ page. We understand that shopping for dresses online can raise questions about sizing, shipping, returns, and product care. To help provide clarity and ensure a smooth shopping experience, we have compiled answers to the most commonly asked questions about our products and services. For any additional inquiries, you may reach us directly at [email protected].
1. What types of dresses do you offer?
At Kelly Ohutt, we provide a wide variety of dresses designed for different occasions, styles, and preferences. Our collections include:
- Casual dresses for everyday wear
- Elegant dresses for formal events and parties
- Work-appropriate dresses that combine comfort and style
- Seasonal styles such as summer maxi dresses and winter knits
- Limited edition and seasonal collections
All dresses are designed with a focus on quality materials, craftsmanship, and flattering silhouettes.
2. How do I choose the right size?
We provide detailed sizing charts on kellyohutt.com for every dress to help you select the most accurate size. To ensure the best fit:
- Take your measurements using a soft measuring tape
- Compare your bust, waist, and hip measurements to the size chart
- Consider the fabric and stretchability of the dress
If you are in between sizes or need guidance, our customer support team is happy to provide personalized advice at [email protected].
3. What materials are your dresses made of?
We prioritize high-quality fabrics that are comfortable, durable, and suitable for a variety of occasions. Materials may include:
- Cotton and cotton blends
- Linen and natural fibers
- Polyester and performance fabrics
- Mixed textile blends with stretch components
Each product page provides specific fabric information and care instructions to ensure your dress stays in excellent condition.
4. How can I care for my dress?
Care instructions vary depending on the material and construction of the dress. Common recommendations include:
- Hand wash or machine wash on a gentle cycle
- Use cold water and mild detergent
- Avoid bleach or harsh chemicals
- Hang or lay flat to dry
- Iron on low heat if necessary
Always check the product’s care label before washing. For dresses with delicate fabrics or embellishments, professional dry cleaning may be recommended.
5. How do I place an order on KellyOhutt.com?
Ordering is simple and secure:
- Browse the collection and select your desired dress
- Choose your size, color, and quantity
- Click “Add to Cart” and proceed to checkout
- Enter your shipping and billing information
- Review your order and complete payment
Once your order is confirmed, you will receive a confirmation email with order details and estimated shipping times.
6. What payment methods do you accept?
We accept multiple secure payment options to provide flexibility, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Select regional digital wallets or payment services
All transactions are encrypted and processed securely through trusted third-party providers.
7. How long does shipping take?
Estimated shipping times vary depending on your location:
- Domestic orders: 5–10 business days
- International orders: 7–20 business days
Expedited shipping may be available at an additional cost. Tracking information is provided via email once your order has been shipped.
8. Can I return or exchange a dress?
Yes. We accept returns and exchanges in accordance with our Return and Exchanges Policy. Key points include:
- Returns must be requested within 30 days of delivery
- Items must be unused, unwashed, and in original condition with tags
- Certain final sale or personalized items are non-returnable
For full details and instructions, please visit our Returns & Exchanges section or contact [email protected].
9. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact our support team immediately at [email protected]. Include:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item
We will promptly provide options for replacement, exchange, or full refund at no extra cost.
10. How can I track my order?
Once your order is shipped, a tracking number and courier information will be sent to your email. Tracking updates may take 24–48 hours to appear. If you experience any issues tracking your package, please reach out to [email protected] for assistance.
11. Do you offer custom or tailored dresses?
Occasionally, we may provide limited custom or tailored options for select designs. Availability is subject to production capacity and timeline. For inquiries regarding custom orders, please contact our support team at [email protected].
12. How do I contact customer service?
Our customer service team is available to assist with:
- Order inquiries
- Sizing guidance
- Returns and exchanges
- Product questions
- Shipping and delivery support
You can reach us anytime at:
Email: [email protected]
Website: kellyohutt.com
We aim to respond to all inquiries promptly, usually within 1–3 business days.
13. Do you offer promotions or discounts?
Yes, we occasionally provide seasonal promotions, email subscriber offers, and exclusive discounts. Sign up for our newsletter on kellyohutt.com to receive updates on the latest collections and promotions.
14. Do you have a physical store?
Currently, Kelly Ohutt operates primarily online through kellyohutt.com. This allows us to reach customers worldwide and provide a curated shopping experience. Occasionally, we participate in pop-up events or collaborations, which will be announced on our website and social media.
At Kelly Ohutt, we aim to make your dress shopping experience seamless, enjoyable, and inspiring. If your question is not addressed here, our support team is ready to help at [email protected]. Thank you for choosing Kelly Ohutt for your wardrobe essentials and special occasion dresses.